Terrence Mitchell

Terrence Mitchell has been employed with DSS/HRA for more than 17 years, having started his career with the Office of Mail Renewal with Medicaid as an Eligibility Specialist II. He held the title for nine-plus years before moving onto HASA, the program where he worked as an Eligibility Specialist III for six years helping place disabled individuals within shelters or new apartments. He helped provide Medicaid, SNAP, and cash assistance to viable clients in need of state and federal benefits.

In 2022, he was appointed as Principal Administrative Associate I to Medicaid Separate Determination where he became a member of CWA Local 1180. One year later, in 2023, he advanced to a Principal Administrative Associate II, this time with Domestic Violence Services, lending a helping hand to abused intimate partners.

Mitchell has participated in various projects launched by DSS/HRA, including a collaboration in 2020 with the Department of Homeless Services to work with the End-of-the-Line Program helping the homeless find temporary or permanent placement in shelters. In 2021, he would then partner with DHS again to work on the migrant crisis fueled by the COVID-19 pandemic. There he helped individuals find housing, obtain and complete forms to acquire citizenship, organize and distribute three meals daily, inspect facilities daily to ensure everyone was accounted for, and tackle any additional client needs.

Mitchell said he finds pleasure and satisfaction in providing assistance and guidance to those who might not know where to turn for help.

"I look forward to playing an integral role at CWA 1180 as a Staff Rep, advocating for members and speaking out on their behalf," he said. "I want to make members aware of the support, aid, helping hand, and guidance we can provide them. As I like to say, 'members are our family and we look out for family'."